FREQUENTLY ASKED QUESTIONS

WHY CHOOSE RAMSAY'S CLEANING CO.?

Ramsay's Cleaning Co. is a locally owned and operated cleaning company proudly serving Snohomish County and surrounding communities. We believe great service starts with genuine relationships, which is why we take the time to understand your home, your priorities, and your expectations. Life gets busy, and keeping up with household cleaning can quickly become overwhelming. Whether you're balancing work, family, or simply want more time to enjoy the things you love, we're here to help. Our goal is to provide reliable, detail-oriented cleaning services that leave your home feeling refreshed, comfortable, and cared for. When you choose Ramsay's Cleaning Co., you can expect personalized service, consistent quality, professional communication, and a cleaner home without the stress. Let us handle the cleaning so you can spend your time where it matters most.

WHAT AREAS DO YOU SERVE?

We proudly serve homeowners throughout Snohomish County, including:

Marysville
Lake Stevens
Arlington
Granite Falls
Snohomish
Everett
Mukilteo
Mill Creek
Monroe

If you're unsure whether you're in our service area, just ask.ks of text.

IS RAMSAY'S CLEANING CO. INSURED?

Yes, we are insured.
To obtain proof of insurance, you can email us at ramsayscleaningco@gmail.com and we'll send you our current documentation.

DO YOU OFFER A GUARANTEE?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

DO YOU OFFER FREE ESTIMATES?

We offer in home estimates as well as virtual estimates. All estimates are free and hold no obligation. In order to give an accurate house cleaning estimate we will need to know what type of service, how many square feet we will be cleaning, and the current condition of the home.

WHAT CAN I EXPECT DURING AN IN-HOME ESTIMATE?

Our in home estimates are easy, free and usually take up to 30 mins. First, we like to see the space and areas that need our attention. Then we will go over the service agreement and scope of work. During this time you can ask questions and give us some background on your service needs. It's always a great idea to have a list of areas you would like cleaned as well as any other specific information you have for us ready, and we will go over that during our visit. After, you will receive a document outlining services, and then you will receive a formal estimate via email. Once you accept the estimate and service agreement you will be scheduled!

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Cash, Check, Square, or Venmo. A check is used by leaving it with us or leaving it on your kitchen table to be picked up.
Payment is due the day of service.
*A small service fee applies to all online transactions

ARE THERE ANY SERVICES YOU DON'T OFFER?

While we offer a wide range of home cleaning services, we will not clean:
Resurface/wax/refinish floors
Move large furniture
Exterior windows
Mold, bio hazards, pet waste and insect or rodent problems
Plexiglass mirrors
Chandeliers

DO I NEED A DEEP CLEAN?

We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. A deep clean is like a total home reset to get you back on track. You can find more information about our Deep Clean on our Services page.

DO I HAVE TO DO ANYTHING TO PREPARE FOR MY CLEANING SERVICE?

Absolutely!

Make your home accessible. A key or entry code that is accessible to the cleaning person(s) is usually the best method.
Turn off alarm system.
Put pets away
Leave sinks empty
Have your home picked up and ready to be cleaned to avoid additional charges. Try to tidy clutter in order to have maximum cleaning area.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
Let us know how we are doing. Submit your comments online on Facebook and Google. We appreciate your feedback and use it to help improve our services!

WHAT IS YOUR CANCELLATION POLICY?

We ask is that if you have to cancel or reschedule you give us 48 hours notice. There is a $50.00 fee for same day cancellations.

WHAT ARE YOUR RATES?

Our pricing is completely individualized as are the services we can provide. Our years of experience have helped us learn that every home is as unique as the people living there. We base our per service pricing on many factors, including the number of family members, the presence of pets, clutter, your lifestyle, decor and furnishings and the frequency of service. That is why we consult with you in your home or via zoom prior to providing service, take detailed notes during a consultation and complete a detailed client task list that documents exactly what you require each service and the per service price agreed to during our initial consultation. The task list then becomes a part of your permanent client file. Home cleanings will range in price depending on the home’s size. Basic cleaning packages starting at as low as $165.00.

CAN I JUST GET A BALLPARK FIGURE OF HOW MUCH IT WILL COST TO CLEAN MY HOME?

Based on the information you provide, we will provide a “ballpark” quote for services over the phone or in response to an internet inquiry using the square footage and other individual factors. However, these estimates are just that; estimates. Initial cleaning usually takes longer and is more detailed, thus the appointment can go over the expected agreed upon amount due to unforeseen tasks. Once you're on an established maintenance schedule, your rate says the same with the option to add additional services such as oven, refrigerator or dishwasher cleaning at your own schedule.

WHAT IS THE DIFFERENCE BETWEEN A DEEP CLEAN AND MAINTENANCE CLEANING?

Maintenance Cleaning is designed to keep your home consistently clean through regular service visits. Typical tasks include:

Kitchen:

Clean sinks and faucets
Wipe countertops, backsplashes, and small appliances
Clean microwave (inside and out)
Dust reachable vents and baseboards
Sweep, vacuum, and mop floors
Empty trash upon request

Bedrooms & Living Areas:

Dust furniture and visible surfaces
Clean mirrors
Dust baseboards and reachable vents
Vacuum carpets and rugs
Sweep and mop hard floors
Empty trash upon request

Bathrooms:

Clean toilets, sinks, tubs, showers, and fixtures
Clean mirrors Dust baseboards and reachable vents
Sweep, vacuum, and mop floors
Empty trash upon request

Garbage service includes collecting trash from household receptacles and placing it in designated garbage or recycling bins. Recycling must be sorted and broken down beforehand.

Deep Cleaning includes everything in our Maintenance Cleaning service, plus additional detail work to restore neglected areas and provide a top-to-bottom reset.

Additional Deep Cleaning Tasks

Clean interior windows within reach
Clean window sills and tracks
Wipe switch plates and door handles
Dust and clean reachable light fixtures
Remove reachable cobwebs
Clean accessible cabinet interiors and shelves
Clean garbage cans
Detailed dusting of décor, furniture, and individual items
Dust ceiling fan blades
Clean underneath beds and furniture when accessible and safe to reach
Extra attention to bathroom buildup, grout, soap scum, and hard water stains
Window & Blind Policy Interior windows are cleaned within safe reach only.

*Blinds are available as an add-on service. Curtain cleaning is not offered. We recommend a Deep Clean for first-time clients and homes that have not been professionally cleaned within the last few months. It creates the ideal foundation for ongoing maintenance service.

Have a question? We’d love to chat!